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Cancellation policy

Appointments cannot be canceled or changed within 24 hours of the time of the appointment.

Refund policy

No change of mind refunds can be given to our products and services. We are more than happy to replace any product with a major problem, in accordance with your rights under Australian law.

Late-comers and no-shows policy

We ask that you arrive on time for your appointments. Please let us know if you are running late. If you arrive more than 10 minutes late we may not be able to start your treatment and you may have to reschedule. 

Gift Vouchers

Prestons Hydrafacial gift vouchers are valid until the expiry date specified (3 years from purchase) and cannot be redeemed or replaced after this date. Prestons Hydrafacial is not responsible for lost or stolen vouchers and is not responsible for replacing a voucher that has been lost or stolen. This voucher is non-refundable and cannot be exchanged for cash. This voucher is not valid with any other offer and/or special at Prestons Hydrafacial. This voucher must be used by one person in one visit.  No change of mind refunds. Treatments can only be performed if deemed safe and no contraindications are present. Subject to appointment availabilities.


Packages must be paid for in full at the time of purchase. Packages are non-refundable and cannot be exchanged for cash. Packages are to be used by the purchaser only and cannot be transferred  No change of mind refunds. Treatments can only be performed if deemed safe and no contraindications are present. Packages are vaild for 3 years from the purchase date. Subject to appointment availabilities.

Personal security

Prestons Hydrafacial wants to make your online shopping experience is safe and secure by protecting your personal data such as name, address, and credit card details. We have installed the latest RapidSSL® as it encrypts and protects your information and prevents it from being read by unauthorized internet users. Our online payment gateway (eway) is also safe and secure to use. 


Prestons Hydrafacial does not sell, rent or make available your personal information to other parties. Prestons Hydrafacial is bound by the provisions of the Privacy Act 1988 and the Australian Privacy Principles. All persons using our website are responsible for keeping their user ID confidential and should not disclose it to others. Should you feel that there has been unauthorised use of your ID you should notify us immediately and we will take the necessary steps to prevent further unauthorised use. Should you wish to have your personal information deleted from our records we will verify your identity before accessing or making changes or deleting your personal information. 


All Prestons Hydrafacial related content on this site is the exclusive intellectual property of Prestons Hydrafacial, or its content suppliers, and protected by international copyright laws. All software used on this site is the property of Prestons Hydrafacial or its software suppliers. 


Prestons Hydrafacial and other Prestons Hydrafacial graphics, logos, button icons, scripts, page headers and service names are trademarks or trade dress of Prestons Hydrafacial and may not be used in connection with any product or service that is not Prestons Hydrafacial in any manner that is likely to cause confusion in the market place or in any manner that disparages or discredits Prestons Hydrafacial.

Applicable law

Prestons Hydrafacial has created and controlled this site in the state of New South Wales. Accordingly, the laws of New South Wales will apply in relation to any dispute which may arise and customers/users will submit to the exclusive jurisdiction of the Courts in New South Wales. 


Prestons Hydrafacial's clients have been known for the satisfaction of completed treatments, but results may vary depending on the individual. No guarantee is provided or implied. All information contained within this site is for informational purposes only. No doctor/patient relationship is established by your use of this site. No diagnosis or treatment is being provided. The information contained here should be used in conjunction with a consultation.  No action should be taken solely on the contents of this website. Always consult your physician or qualified health professional on any matters regarding your health or on any opinions expressed within this website. The photos within the website have been provided by the HydraFacial's company (Edge Systems LLC) and Celluma's company (BioPhotas).

Prestons Hydrafacial is not liable for any advice, course of treatment, diagnosis, product, or service obtained through this site. If you think you may have a medical emergency, call your doctor or 000 (triple zero) immediately.

​The products described in this website are intended to meet the FDA’s definition of a cosmetic product, an article applied to the human body to cleanse, beautify, promote attractiveness, and alter appearances. These products are not intended to be drug products that diagnose, treat, cure, or prevent any disease or condition.

While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

The services at Prestons Hydrafacial are not related to the medical services provided at Prestons Medical Centre. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you are able to link to other websites which are not under the control of Prestons Hydrafacial. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Prestons Hydrafacial takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Prestons Hydrafacial is a trading name registered in Australia.

PLEASE NOTE – any email correspondence or medical information you send via and the contact us pages may not be secure. Please use discretion when including any personal or medical information.

How to contact us?

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at

Last Modified 6 June 2020


Thursday - Sunday

10am - 8pm

By appointment only. After-hours appointments and last minute appointments are available upon request.

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